Frequently Asked Questions
Everything you need to know about capturing more boiler installs with MyBoilerPal.
How quickly does this pay for itself?
One additional boiler install typically covers MyBoilerPal many times over.
If it helps you recover even one high-value job that would've gone to another installer, it's already paid for itself — as well as saving you time and stress — so you spend more time fulfilling jobs and less time chasing.
What if I don't think I miss many calls?
Most installers miss more than they realise — not because they're careless, but because they're working.
It only takes a few missed high-intent calls per month for thousands in installs to quietly disappear to competitors.
MyBoilerPal makes sure those opportunities don't leak.
Why not just call people back myself?
You should — but timing decides who gets the job.
If a customer calls about a boiler issue and hears nothing, they ring the next installer.
MyBoilerPal engages them immediately and captures the key details, so when you're able to call back you're picking up a live opportunity — not chasing a job that's already gone.
What if I'm already busy and don't want more calls?
This is designed specifically for busy installers.
MyBoilerPal qualifies and categorises missed enquiries so you can prioritise the highest value installs first — without your phone dictating your day.
You get the jobs organised. You choose what's worth your time.
Will this interfere with how I currently answer calls?
Not at all.
You keep operating exactly as you do now.
It only activates when a call is missed — so you return to captured opportunities, not lost installs.
What if customers don't respond to texts?
Speed is what stops a high-value job going elsewhere.
Instant SMS engages the enquiry in seconds. Customers then receive an automatic AI callback which captures details while intent is highest — before they book someone else.
Will customers know they're speaking to AI?
Customers are guided through a simple, professional conversation that captures what you'd ask anyway.
They feel like they're being immediately seen to, and are guided through a short set of questions to categorise their issue.
And you get the details clearly — so you can step straight into quoting, booking, and securing the job.
Is this compliant with UK messaging rules?
Yes. MyBoilerPal is fully compliant with UK messaging rules. Customers can opt out at any time by replying “STOP”.
I'm not technical — how long does setup take?
Setup is simple and takes no more than 10 minutes.
Follow the step-by-step guide and you'll be up and running the same day. If you need help, contact support and we'll respond within 24 hours.
Can I keep my existing phone number?
Yes. You keep your existing number and continue answering calls as normal.
You simply set up call forwarding so that when you can't answer, the call routes to your MyBoilerPal number. Your customers never see a different number.
Do I need to install anything?
No apps, no downloads, no hardware. MyBoilerPal works entirely through your existing phone and text messages.
You access your dashboard from any browser when you want to review leads. Everything else happens automatically in the background.
Can I cancel anytime?
Yes. There are no long-term contracts. If it doesn't help you capture more high value jobs, you're free to cancel.
Get set up in 10 minutes.
Choose your plan and start recovering missed jobs today.