Privacy Policy

Last updated: 25 February 2026

MyBoilerPal helps UK heating engineers recover missed calls and qualify incoming boiler work. This policy explains what data we process and why.

Data we collect

• Account details such as name, email, and company profile information
• Caller phone numbers, call event metadata, and message transcripts
• Job qualification responses such as postcode, urgency, and job type
• Basic usage and log data needed to operate and secure the service

How we use data

• To deliver missed-call response, qualification, and engineer notifications
• To improve reliability, prevent abuse, and support customer accounts
• To meet legal and regulatory obligations

Messaging and opt-out

MyBoilerPal sends SMS messages as part of missed-call follow-up. Message recipients can opt out at any time by replying STOP. We honour STOP requests as soon as possible.

Data retention

We retain account and lead records while your account is active, then for a limited period where needed for operational, legal, or dispute-handling reasons.

Sharing and subprocessors

We use trusted service providers to operate the platform, including hosting, database, payment, and communication providers. We do not sell personal data.

Contact

For privacy requests or questions, email hello@myboilerpal.co.uk.